Returns & Exchanges
At Arata, we want you to be completely satisfied with your clean beauty journey. If you are not happy with your purchase, we offer a hassle-free 15-day return policy for all unused and unopened products.
Initiate Your Request
Log into your Arata account and visit the 'Order History' section to select the items you wish to return within 15 days of delivery.
Pack with Care
Ensure the products are in their original packaging and securely sealed to prevent damage during transit; include the original invoice in the box.
Schedule a Pickup
Once your request is approved, our courier partner will arrive at your doorstep within 48 hours to collect the return package at no extra cost.
Receive Your Refund
After our quality team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing